FAQ

We offer a wide variety of high-quality Christmas ornaments to make your holiday season special. Our collection includes: Ball Ornaments, Baby’s 1st Christmas decorations, Christmas Tree Garland, Christmas Lights, Christmas Novelties, Christmas Trees, Bon Noel themed items, Buildings, Candy Land collections, Charming Holiday pieces, Classic Carols decorations, and Collected Christmas treasures. Whether you’re starting a new tradition or adding to your existing collection, we have something for every holiday enthusiast!

Yes! We offer many child-friendly ornaments, particularly in our “Baby’s 1st Christmas” and “Animals” collections. However, some delicate ornaments may be better suited for display on higher branches away from small children’s reach. Always supervise children with Christmas decorations.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and makes future checkout faster.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

We ship globally to spread Christmas cheer worldwide! However, due to logistical constraints, we currently cannot ship to Asia and a few remote areas. If you’re unsure about your location, please contact us at [email protected] before placing your order.

We offer two reliable shipping methods:

Standard Shipping ($12.95): We partner with trusted carriers like DHL or FedEx. Your order will arrive within 10-15 days after dispatch.

Free Shipping: For orders over $50, we provide free shipping via EMS. This option delivers within 15-25 days after dispatch.

Our team works diligently to process all orders within 1-2 business days. This includes carefully packing your items to prevent damage during transit. After processing, delivery time depends on your chosen shipping method and destination.

Yes! We provide tracking information for all orders. Once your package is on its way, you’ll receive an email with tracking details so you can monitor its journey right to your doorstep.

We want you to be completely satisfied with your Christmas decorations. If for any reason you’re not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. Items must be in original condition with all packaging intact.

Please contact our customer support team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and address. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

We take great care in packaging your ornaments to prevent damage during transit. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll gladly send a replacement or issue a refund.

Yes! We love helping families, churches, and organizations decorate for the holidays. Please contact us at [email protected] for information on bulk pricing and custom orders.

To keep your ornaments looking beautiful year after year, store them in our specially designed Christmas Storage products. Wrap delicate items in tissue paper and avoid extreme temperature changes. Gently dust ornaments with a soft, dry cloth when needed.